IT Service Management
Our Enterprise Services Management (ESM) consulting services help you transform your organization into one that can meet future challenges and requirements. We take an in-depth look at your business, then develop a plan to transform it into a modern enterprise capable of meeting future challenges and opportunities.
Managing IT services requires a strategic approach that focuses on the end user. ITSM strategies, including popular frameworks like ITIL, can help you build an IT organization that is highly responsive to business and user needs. IT service management, or ITSM, refers to the strategy behind how an organization delivers IT services to their end users. Technologies, processes, and people are all important parts of ITSM.
ITSM focuses on understanding and meeting end user needs. This ranges from designing IT systems with effective demand management to deploying processes, hardware, and software that improve services. ITSM activities make it possible to grow and develop IT systems to accommodate evolving expectations and technologies.
Hadron expertise in ITSM solutions implementation and believe in ITIL 4 six-activity service value chain model. These six ITIL processes are:
- Plan: Strategic planning must take user needs, organizational constraints, and future directions into account.
- Engage: To ensure success, IT needs to understand the needs of all stakeholders. This activity involves taking a deep dive into user experience needs to keep users satisfied with new IT services.
- Design and transition: Before implementing new services, ITIL calls for a solid foundation of user-centric design. Decisions are based on stakeholder expectations and organizational strategy.
- Obtain and build: Organizations can develop a new service in-house or purchase a solution from a vendor, depending on user needs and available technologies.
- Deliver and support: After solutions are built or obtained, they are deployed into the IT environment and made available to users. People and processes will require support from IT to make effective use of services.
- Improve: No IT system is simply finished and complete. Effectively managing IT services requires a commitment to continuous improvement.
Using the ITIL framework can make it easier for organizations to understand the strengths and weaknesses of current IT strategies and build a strong foundation for the future.
IT Operations Management
With our ITOM Consulting Approach, we enable IT operations and management teams to simplify data collection and processing by providing a solution-agnostic approach that integrates across the entire organization.
For organizations that follow the ITIL® framework of best practices for IT service management (ITSM), the ITOM process is described in the IT Operations Control book of ITIL. The objective of ITOM under the framework is to monitor and control IT services and infrastructure and to execute the routine tasks necessary to support the operation of applications, services, and hardware components.
As an enterprise organization expands its IT infrastructure and application deployments, IT operations managers take on responsibility for a growing catalog of services. ITOps are ultimately responsible for ensuring that all services and applications are stable and available for use by the business. To achieve this, ITOM professionals perform management tasks in three key service areas.
Robotic process automation
Robotic process automation (RPA) is a technology that mimics the way humans interact with software to perform high-volume, repeatable tasks. RPA technology creates software programs or bots that can log into applications, enter data, calculate, and complete tasks, and copy data between applications or workflow as required.
When combined with AI and machine learning, RPA can capture more context from the content it is working with by reading text or handwriting with optical character recognition (OCR), extracting entities like names, invoice terms or addresses using natural language processing (NLP), and capturing more context from images, such as automatically estimating accident damage in an insurance claim picture.
Hadron GBS provide end to end consulting services for almost all the available RPA solutions.
We help customers realigning the process with the correct automation Approach by providing the right methodologies, tools, products, and services. We help our customers in understanding their business requirements to ensure that they use automation effectively to deliver better results for customers.
Salesforce
Salesforce provides users comprehensive tools to manage customer data, automate processes, analyze data and insights, and create personalized customer experiences. Salesforce also offers a variety of solutions for customer service, marketing automation, commerce, app development, and more.
Our CRM implementation services are specifically tailored to meet your business needs. We offer a range of services that include design, integration, and management of Salesforce solutions, for use across the enterprise.
Hadron GBS has Salesforce COE wherein we Salesforce professional services cover Salesforce consulting, implementation, support and other services aimed to maximize Salesforce potential for business.
Hadron GBS provides a full set of Salesforce professional services to help companies improve sales, marketing and customer service processes.
DevOps
Agile and DevOps are the two sides of the same coin. Together, these two concepts can help you achieve faster application releases with improved build quality. Develop a culture of collaboration to foster this collaboration between team members and management, enabling faster delivery of high-quality software and better performance on your development projects.
Hadron GBS provides a full set of DevOps professional services to leverage collaboration, monitoring, tool-chain pipelines, automation, and Cloud adoption.
With our DevOps service offering, we ensure rapid on-boarding of applications by automating end-to-end delivery pipeline and facilitate continuous integration and development across leading cloud platforms.