Hadron Global Business Solutions

Streamlined Service Delivery

About Our Success Stories

Streamlined Service Delivery at Telecom Giant based out of Southeast Asia

In the fast-paced world of telecommunications, staying ahead of the curve is paramount. This is precisely what our Telecom Giant based out of Southeast Asia has achieved through Streamlined Service Delivery.

At the heart of our success lies our commitment to providing exceptional service and solutions. In this comprehensive document, we delve into the remarkable success stories that have defined our journey. From cutting-edge technology implementations to customer-centric approaches, our Telecom Giant has consistently innovated and evolved, setting new standards for service delivery in the industry.

Streamline service delivery

Challenge

Our Prestigious customer a telecom company, was grappling with an outdated and fragmented ITSM system. They faced numerous challenges, including slow response times, inconsistent incident management, and difficulty in tracking IT assets.

Hadron GBS Approach

Hadron GBS embarked on a comprehensive assessment of our client’s existing system, leaving no stone unturned. After a meticulous examination, we meticulously compiled and presented an exhaustive report detailing our findings.

Our value-added consulting services played a pivotal role in guiding our client towards the future Enterprise Service Management (ESM) solution. Our insights and expertise, the decision-making process was streamlined, making it crystal clear which ESM solution would best align with their needs and objectives. Our commitment to providing exceptional value is what sets Hadron GBS apart

Solution: Our client decided to migrate to a modern ESM solution to streamline their service delivery. Based on the Assessment report and our consulting, they chose ServiceNow as their platform of choice due to its robust capabilities.

The migration process involved:

Assessment

A comprehensive assessment of their existing ITSM infrastructure to identify pain points and requirements.



Customization

Tailoring the ServiceNow platform to align with Acme's specific needs, including workflows, templates, and reporting.

Data Migration

Migrating historical data, including incident records, service requests, and knowledge base articles.


Training

Providing extensive training to IT staff to ensure a smooth transition and maximize the new system's potential.



Testing

Rigorous testing to ensure data integrity and the functionality of the new ESM solution.




Benefits:

The migration resulted in significant improvements:

Efficiency: Incident resolution times reduced by 40%, leading to higher employee productivity.

Consistency: Standardized processes resulted in more consistent service delivery.

Visibility: Improved reporting and analytics capabilities allowed for better decision-making.

Cost Reduction: Reduced downtime and support costs